{"id":3444,"date":"2023-07-20T15:22:54","date_gmt":"2023-07-20T15:22:54","guid":{"rendered":"https:\/\/newanderthal.stg.mindshaker.com\/application-development-on-google-cloud\/"},"modified":"2023-09-25T11:49:05","modified_gmt":"2023-09-25T11:49:05","slug":"desenvolvimento-de-aplicacao-em-google-cloud","status":"publish","type":"post","link":"https:\/\/newanderthal.pt\/pt-pt\/desenvolvimento-de-aplicacao-em-google-cloud\/","title":{"rendered":"Desenvolvimento de aplica\u00e7\u00e3o em Google Cloud"},"content":{"rendered":"<ul>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/location.svg\" alt=\"\"><\/p>\n<h2>Localiza\u00e7\u00e3o<\/h2>\n<div>\n<p>Portugal<\/p>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/industry.svg\" alt=\"\"><\/p>\n<h2>Industria<\/h2>\n<div>\n<p>Servi\u00e7os IT, Tecnologia e consultoria<\/p>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/08\/technology.svg\" alt=\"\"><\/p>\n<h2>Tecnologia<\/h2>\n<div>\n<p>Google App Engine, JAVA, PHP\/Angular, Software as a Service<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h2>Background<\/h2>\n<div>\n<p>Empresa l\u00edder no setor das telecomunica\u00e7\u00f5es em Portugal e onde a qualidade da assist\u00eancia t\u00e9cnica \u00e9 uma das principais exig\u00eancias. A Qualidade, a rela\u00e7\u00e3o custo-benef\u00edcio e a otimiza\u00e7\u00e3o de tempo de resposta \u00e9 um dos crit\u00e9rios de sele\u00e7\u00e3o de servi\u00e7o entre operadores, logo a melhoria do servi\u00e7o e a experi\u00eancia de cliente \u00e9 um foco da organiza\u00e7\u00e3o.<\/p>\n<\/div>\n<h2>Desafio<\/h2>\n<div>\n<p>Permitir que as equipas de assist\u00eancia t\u00e9cnica possam realizar assist\u00eancia ao domic\u00edlio de forma remota, reduzindo assim o n\u00famero de desloca\u00e7\u00f5es, mantendo simultaneamente os processos de diagn\u00f3stico e resolu\u00e7\u00e3o de problemas simples e user-friendly, tendo em conta o p\u00fablico-alvo deste servi\u00e7o (muitas vezes idosos e com poucos ou nenhuns conhecimentos t\u00e9cnicos). Desta forma, os principais objectivos s\u00e3o o aumento dos \u00edndices dos servi\u00e7os de assist\u00eancia (mesmo que remota) e o aumento da satisfa\u00e7\u00e3o do cliente que, por sua vez, se traduz na sua fideliza\u00e7\u00e3o.<\/p>\n<\/div>\n<h2>Abordagem<\/h2>\n<div>\n<p>Como a rapidez e a simplicidade na utiliza\u00e7\u00e3o eram os principais aspectos a ter em conta (para al\u00e9m da j\u00e1 referida redu\u00e7\u00e3o de custos), a Decskill produziu uma ferramenta denominada OnSight baseada em WebRTC para videochamadas, evitando assim a necessidade de instala\u00e7\u00e3o de uma App no smartphone do cliente. A ferramenta est\u00e1 alojada na Google Cloud, garantindo elevados n\u00edveis de seguran\u00e7a, redund\u00e2ncias e recursos dispon\u00edveis, que por sua vez garantem um compromisso de desempenho positivo com um elevado n\u00edvel de acessibilidade. A Decskill concebeu ainda a ferramenta para ser integrada com a plataforma interna de diagn\u00f3stico do cliente, bem como com o seu CRM.<\/p>\n<\/div>\n<h2>Entrega de Valor<\/h2>\n<div>\n<p>O uso do OnSight teve resultados imediatos nas m\u00e9tricas do Cliente, tais como:<\/p>\n<ul>\n<li>Redu\u00e7\u00e3o significativa dos per\u00edodos de indisponibilidade do servi\u00e7o<\/li>\n<li>Redu\u00e7\u00e3o dos custos de suporte<\/li>\n<li>Diminui\u00e7\u00e3o do n\u00famero de casos de abandono<\/li>\n<li>Aumento da satisfa\u00e7\u00e3o do cliente<\/li>\n<li>Aumento de 20% na resolu\u00e7\u00e3o de problemas no 1\u00ba contacto<\/li>\n<li>Aumento de 40% no NPS (Net Promoter Score)<\/li>\n<\/ul>\n<\/div>\n<div>Descubra como agir quando o seu neg\u00f3cio anda mais r\u00e1pido do que os seus projetos tecnol\u00f3gicos<\/div>\n<p>\n    <a href=\"mailto:geral@newanderthal.pt\">FALE CONNOSCO<\/a>\n<\/p>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"class\":\"uk-position-relative\",\"header_transparent\":\"light\",\"height\":\"percent\",\"image_position\":\"center-center\",\"image_size\":\"cover\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"css\":\"@media (max-width: 960px) {\\n    .el-column {\\n\\t\\tmargin-bottom: 120px;\\n    }\\n}\",\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"2-3\"},\"children\":[{\"type\":\"headline\",\"props\":{\"maxwidth\":\"2xlarge\",\"title_element\":\"h1\"},\"source\":{\"query\":{\"name\":\"#parent\"},\"props\":{\"content\":{\"filters\":{\"search\":\"\"},\"name\":\"title\"}}}},{\"type\":\"text\",\"props\":{\"class\":\"uk-text-bold \",\"column_breakpoint\":\"m\",\"margin\":\"default\",\"maxwidth\":\"2xlarge\",\"text_color\":\"emphasis\"},\"source\":{\"query\":{\"name\":\"#parent\"},\"props\":{\"content\":{\"filters\":{\"search\":\"\"},\"arguments\":{\"format\":\"list\",\"separator\":\"|\",\"link_style\":\"link-text\",\"show_publish_date\":false,\"show_author\":false,\"show_comments\":false,\"show_taxonomy\":\"category\",\"date_format\":\"\"},\"name\":\"metaString\"}}}}]},{\"type\":\"column\",\"props\":{\"css\":\"@media (max-width: 960px) {\\n    .el-column {\\n    \\tposition: absolute;\\n        bottom: 20px;\\n        left: 0px;\\n        padding: 0px;\\n    }\\n}\",\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"1-3\"}}],\"props\":{\"layout\":\"2-3,1-3\"}}],\"source\":{\"query\":{\"name\":\"posts.singlePost\"},\"props\":{\"image\":{\"filters\":{\"search\":\"\"},\"name\":\"featuredImage.url\"}}},\"name\":\"Hero - Case Studies\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"preserve_color\":true,\"style\":\"secondary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"panel-slider\",\"props\":{\"class\":\"uk-text-emphasis\",\"content_column_breakpoint\":\"m\",\"content_margin\":\"medium\",\"content_style\":\"text-large\",\"css\":\".el-title{\\n \\tfont-weight: 400;   \\n}\\n\\n.el-item{\\n \\tdisplay: flex;\\n    flex-direction: column;\\n    justify-content: center; \\n    align-items: center;\\n}\\n\\n@media(min-width: 1200px){\\n \\t.uk-margin-large-top.uk-light{\\n     \\tdisplay: none;   \\n    }\\n}\",\"icon_width\":80,\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"nav\":\"dotnav\",\"nav_align\":\"center\",\"nav_breakpoint\":\"\",\"nav_color\":\"light\",\"nav_margin\":\"large\",\"panel_card_match\":true,\"show_content\":true,\"show_image\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"slidenav\":\"outside\",\"slidenav_breakpoint\":\"xl\",\"slidenav_margin\":\"medium\",\"slidenav_outside_breakpoint\":\"xl\",\"slider_autoplay\":true,\"slider_autoplay_interval\":\"5\",\"slider_autoplay_pause\":true,\"slider_gap\":\"default\",\"slider_width\":\"fixed\",\"slider_width_default\":\"1-1\",\"slider_width_large\":\"1-3\",\"slider_width_medium\":\"\",\"slider_width_small\":\"1-2\",\"text_align\":\"center\",\"title_align\":\"top\",\"title_element\":\"h2\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\",\"title_margin\":\"small\",\"title_style\":\"h4\"},\"children\":[{\"type\":\"panel-slider_item\",\"props\":{\"content\":\"\n\n<p>Portugal<\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/2023\\\/08\\\/location.svg\",\"title\":\"Localiza\\u00e7\\u00e3o\"}},{\"type\":\"panel-slider_item\",\"props\":{\"content\":\"\n\n<p>Servi\\u00e7os IT, Tecnologia e consultoria<\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/2023\\\/08\\\/industry.svg\",\"title\":\"Industria\"}},{\"type\":\"panel-slider_item\",\"props\":{\"content\":\"\n\n<p>Google App Engine, JAVA, PHP\\\/Angular, Software as a Service<\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/2023\\\/08\\\/technology.svg\",\"title\":\"Tecnologia\"}}]}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Background\",\"css\":\".el-element{\\n \\tfont-weight: 400;   \\n}\",\"title_color\":\"secondary\",\"title_element\":\"h2\",\"title_style\":\"heading-small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Empresa l\\u00edder no setor das telecomunica\\u00e7\\u00f5es em Portugal e onde a qualidade da assist\\u00eancia t\\u00e9cnica \\u00e9 uma das principais exig\\u00eancias. A Qualidade, a rela\\u00e7\\u00e3o custo-benef\\u00edcio e a otimiza\\u00e7\\u00e3o de tempo de resposta \\u00e9 um dos crit\\u00e9rios de sele\\u00e7\\u00e3o de servi\\u00e7o entre operadores, logo a melhoria do servi\\u00e7o e a experi\\u00eancia de cliente \\u00e9 um foco da organiza\\u00e7\\u00e3o.<\\\/p>\",\"margin\":\"large\",\"margin_remove_top\":true}},{\"type\":\"headline\",\"props\":{\"content\":\"Desafio\",\"css\":\".el-element{\\n \\tfont-weight: 400;   \\n}\",\"title_color\":\"secondary\",\"title_element\":\"h2\",\"title_style\":\"heading-small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Permitir que as equipas de assist\\u00eancia t\\u00e9cnica possam realizar assist\\u00eancia ao domic\\u00edlio de forma remota, reduzindo assim o n\\u00famero de desloca\\u00e7\\u00f5es, mantendo simultaneamente os processos de diagn\\u00f3stico e resolu\\u00e7\\u00e3o de problemas simples e user-friendly, tendo em conta o p\\u00fablico-alvo deste servi\\u00e7o (muitas vezes idosos e com poucos ou nenhuns conhecimentos t\\u00e9cnicos). Desta forma, os principais objectivos s\\u00e3o o aumento dos \\u00edndices dos servi\\u00e7os de assist\\u00eancia (mesmo que remota) e o aumento da satisfa\\u00e7\\u00e3o do cliente que, por sua vez, se traduz na sua fideliza\\u00e7\\u00e3o.<\\\/p>\",\"margin\":\"large\",\"margin_remove_top\":true}},{\"type\":\"headline\",\"props\":{\"content\":\"Abordagem\",\"css\":\".el-element{\\n \\tfont-weight: 400;   \\n}\",\"title_color\":\"secondary\",\"title_element\":\"h2\",\"title_style\":\"heading-small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Como a rapidez e a simplicidade na utiliza\\u00e7\\u00e3o eram os principais aspectos a ter em conta (para al\\u00e9m da j\\u00e1 referida redu\\u00e7\\u00e3o de custos), a Decskill produziu uma ferramenta denominada OnSight baseada em WebRTC para videochamadas, evitando assim a necessidade de instala\\u00e7\\u00e3o de uma App no smartphone do cliente. 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A Decskill concebeu ainda a ferramenta para ser integrada com a plataforma interna de diagn\\u00f3stico do cliente, bem como com o seu CRM.<\\\/p>\",\"margin\":\"large\",\"margin_remove_top\":true}},{\"type\":\"headline\",\"props\":{\"content\":\"Entrega de Valor\",\"css\":\".el-element{\\n \\tfont-weight: 400;   \\n}\",\"title_color\":\"secondary\",\"title_element\":\"h2\",\"title_style\":\"heading-small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>O uso do OnSight teve resultados imediatos nas m\\u00e9tricas do Cliente, tais como:<\\\/p>\\n\n\n<ul>\\n\n\n<li>Redu\\u00e7\\u00e3o significativa dos per\\u00edodos de indisponibilidade do servi\\u00e7o<\\\/li>\\n\n\n<li>Redu\\u00e7\\u00e3o dos custos de suporte<\\\/li>\\n\n\n<li>Diminui\\u00e7\\u00e3o do n\\u00famero de casos de abandono<\\\/li>\\n\n\n<li>Aumento da satisfa\\u00e7\\u00e3o do cliente<\\\/li>\\n\n\n<li>Aumento de 20% na resolu\\u00e7\\u00e3o de problemas no 1\\u00ba contacto<\\\/li>\\n\n\n<li>Aumento de 40% no NPS (Net Promoter Score)<\\\/li>\\n<\\\/ul>\",\"margin\":\"large\",\"margin_remove_top\":true}}]}]}]},{\"type\":\"section\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2023\\\/07\\\/Rectangle-165.png\",\"image_position\":\"center-center\",\"image_size\":\"cover\",\"padding\":\"large\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"small\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Descubra como agir quando o seu neg\\u00f3cio anda mais r\\u00e1pido do que os seus projetos tecnol\\u00f3gicos\",\"text_align\":\"center\",\"title_element\":\"div\",\"title_style\":\"h1\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"medium\",\"text_align\":\"center\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"primary\",\"content\":\"FALE CONNOSCO\",\"icon_align\":\"left\",\"link\":\"mailto:geral@newanderthal.pt\"}}]}]}]}],\"name\":\"CTA - Case Studies\"}],\"version\":\"4.0.7\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Permitir que as equipas de assist\u00eancia t\u00e9cnica possam realizar assist\u00eancia ao domic\u00edlio de forma remota, reduzindo assim o n\u00famero de desloca\u00e7\u00f5es, mantendo simultaneamente os processos de diagn\u00f3stico e resolu\u00e7\u00e3o de problemas simples e user-friendly, tendo em conta o p\u00fablico-alvo deste servi\u00e7o (muitas vezes idosos e com poucos ou nenhuns conhecimentos t\u00e9cnicos). 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